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# AR rate and CSAT in the Voice Proactive Outreach report

The [Voice Proactive Outreach report](/docs/optimization/performance/reports/performance-reports#voice-proactive-outreach) now shows the AR rate and the CSAT score of the conversations your outbound calls started. Both appear in the tiles at the top of the report, in the table of Proactive Outreach items, and in the CSV download.

* **AR rate** is the percentage of engaged conversations whose latest automated resolution assessment is Resolved, out of those with an assessment.
* **CSAT** is the percentage of engaged conversations whose latest CSAT response is positive, out of those that received one.

An assessment or a response that arrives up to 30 days after the selected range counts. The report is available to AI Agents with [Voice Proactive Outreach](/docs/automation/proactive-outreach/voice).