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# Suppress the CSAT survey with rules

You can now suppress the CSAT survey when an end user's variables match a rule.

## What's new

**Config > AI AGENT > CSAT** has a new **Survey Suppression** section on both the **AI Agent chat** and **Human Agent** tabs.

* **Never suppress** keeps the current behavior. Every eligible end user is offered the survey.
* **Suppress when the following rules match** hides the survey when the end user's variables match the rules you define. The rule builder is the same one used for Availability rules on Knowledge and Actions.
* Each tab has its own suppression rules, so the AI Agent survey and the Human Agent survey can differ.
* Suppression rules apply to the end-of-chat survey and the survey after a Human Agent chat. They do not apply to the survey sent by SMS after a voice call, or to a survey that a Playbook step sends.

Learn more about [configuring a satisfaction survey](/docs/optimization/performance/csat-survey/csat-survey-configuration#configure-csat).