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# Your AI Agent now handles media messages on social channels

On social channels, media and other non-text messages now go to your AI Agent instead of triggering a fixed reply — so the Agent responds in context and explains what it can help with.

## What's changed

* Previously, when a customer sent an image, video, audio, or other file your AI Agent couldn't read on a social channel (such as WhatsApp), the Agent returned a fixed "Unsupported Messages" response (for example, "Oops! I can only read text").
* Now, those messages are passed to your AI Agent, which replies directly rather than sending the static response.
* The **Handling media messages** section, including the editable **Unsupported Messages** response, has been removed from **Config > Channels > Social**.

## Who this affects

Social channel Agents that relied on the fixed "Unsupported Messages" response. No configuration is required — the change applies automatically.