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# Configure how your Voice AI Agent captures and confirms information

You can now control, for each piece of information your Voice AI Agent collects, how callers provide it and whether the Agent reads it back to confirm — so critical values like order numbers get verified, while quick, low-stakes values stay fast.

## What's new

* **Capture settings** — let callers respond by speech, phone keypad, or text message, or combinations, depending on what you're collecting.
* **Confirmation settings** — choose how spoken values are confirmed: no read-back, a natural repeat, a full read-back-and-confirm, or a character-by-character read-back for alphanumeric values.
* Available for both **Action inputs** and **Playbooks Ask steps**.

## How to get started

In the dashboard, set the capture and confirmation settings on each Action input (under **Get inputs from conversation**) or each Playbooks Ask-step variable (under **Voice settings**).

Existing Action inputs keep their current behavior — the new confirmation default applies only to inputs added after this release.

Learn more in [Voice call capture options](/docs/channels/voice/voice-configuration/voice-call-capture-options).